AI SaaS vendor procurement packet checklist

Packet sections to prepare

• AI feature inventory with product area, customer-facing purpose, current status, and internal owner.
• AI-use disclosure covering data categories, restricted data rules, training-use position, human review, and customer controls.
• Security overview with access control, incident process, backup notes, logging notes, and review owner.
• Subprocessor and model-provider register with vendor purpose, data touched, region or hosting notes, and last-reviewed date.
• Evidence tracker linking each buyer answer to a current source, owner, status, and reviewer-needed note.
• Enterprise pilot scope notes with success criteria, non-goals, dependencies, support path, and closeout decision.

Answers buyers often compare

• Whether customer data is used for model training, diagnostics, tuning, or product improvement.
• Whether humans review AI outputs before customer-facing or regulated decisions.
• Which AI vendors, model providers, infrastructure vendors, and subprocessors can access data.
• Which data categories are blocked, restricted, allowed with review, or allowed by default.
• How the vendor handles change notices, customer controls, support escalation, and incident communication.

Response discipline

Keep current practice, planned work, unavailable evidence, and reviewer-needed questions separate. That makes the packet easier for buyers to inspect and easier for the vendor team to maintain.